FOR NEW & EXISTING CUSTOMERS
Let’s get you connected to support.
Helpdesk hours: Monday–Friday, 8:30am–5:00pm (AEST/AEDT).
Help us understand the issue
Include your name, company, contact number, affected system and a brief description of the problem. Please do not email passwords or other sensitive information.
What to include in your request
Provide your name, company and contact number, followed by a brief description of the issue. If available, include the exact error message, when the problem began and whether other users are affected.
Help us understand the impact
Let us know which work is interrupted and whether the affected system is available at all. Do not send passwords, payment information or confidential business records by email.
Looking for an ongoing support arrangement?
Explore our managed IT and support services or contact the team to discuss your requirements.