Email hosting

Coordinate calendars, contacts and tasks

Shared calendars, contacts, tasks and appointments can help colleagues coordinate their work. Discuss which capabilities your team needs and confirm how they will be configured.

Scope your email transition

Provide your current email platform, mailbox count, devices and collaboration requirements. Confirm the available hosting platform, migration approach and ongoing support before making changes.

Bring together mailbox and working requirements

Email is part of a wider working environment. Gather the number of users and mailboxes, the devices they use and any shared information the team relies on. Include shared calendars, contacts and other collaboration requirements in the discussion.

Also identify services that send email on behalf of the business, such as a website or line-of-business application. Those dependencies need attention when an email environment changes.

Plan access and migration together

A transition can involve existing messages, account configuration and changes on user devices. Agree what will be migrated, what will remain in the previous environment and how the team will access the new service. Confirm any assistance required from the current provider.

Clear communication helps staff understand what will change and when. Include the agreed setup checks and the point at which users should begin working in the new environment. Timing and any interruption need to be considered for the actual migration.

Clarify the ongoing arrangement

Confirm the available platform, subscription requirements, administration responsibilities and support scope before committing. Email hosting, device support, data retention and backup are related topics but should not be assumed to be the same service.

If your business has particular access or retention requirements, raise them during planning. Prodigy can discuss those requirements and identify which options need further assessment or separate scope.